Service Desk and Help Desk
A central point for handling service requests. Logging, classification, prioritisation, coordination and reporting in line with agreed SLAs.
RockitOPS offer
Managed IT operations tailored to your organisation’s needs. End to end.
We combine Service Desk, user support, infrastructure maintenance, access administration, asset management and operational security into one cohesive IT operations model.
We ensure the stability, predictability and continuity of technology environments — today and in the future.
We work in the context of requirements and regulations:
- ISO 20000-1
- ITIL
- ISO 27001
- GDPR
- Customer requirements
- Internal audits
A path to stable IT operations
We work methodically and take responsibility for your IT environment.
- 01
We understand your environment
We analyse your current situation, needs and challenges.
- 02
We define the support model
We define the scope, SLAs, processes and ways of working.
- 03
We take over operations
We launch the Service Desk and take responsibility for day-to-day operations.
- 04
We maintain and develop
We ensure continuity, continuous improvement and the ongoing development of your IT environment.
Our services
User support
First-, second- and third-line support. Remote assistance, on-site support, and support for applications and devices. Optional 24/7 coverage.
IT infrastructure maintenance
Servers, networks, workstations, Microsoft 365, cloud resources, domains, websites, backup and data recovery.
Access administration
User account, permission and access management. Monitoring and regulatory compliance.
IT asset management
Hardware and software inventory, licence, contract and CMDB management, and end-to-end asset lifecycle management.
Operational security
Antivirus protection, MFA, firewalls and VLANs. Incident response, security testing and monitoring.
IT operational procedures
Business continuity and disaster recovery, change, incident, problem, asset and capacity management.
IT development and modernisation
Audits, strategies, development roadmaps, implementations, and support for projects and technology changes.
- Stability and continuity
We keep your IT environment running continuously, respond quickly and minimise downtime. Your organisation can operate without disruption.
- Cost predictability
A consistent cooperation model, clear SLAs and transparent reporting provide cost control and make planning easier.
- Development and improvement
We do more than maintain your environment — we continuously analyse, optimise and develop it in line with your business objectives.
Trust built within the Rockitworks ecosystem
RockitOPS delivers managed IT operations within the Rockitworks ecosystem — companies supporting demanding organisations and corporate environments.
The Rockitworks ecosystem team has experience working with organisations across key sectors of the economy.
- Wipro
- Huawei
- Dentsu Aegis Network
- Allianz
- Schneider Electric
- T-Systems
- Polkomtel
- T-Mobile
- ERGO Hestia
- EuroBank
- Raiffeisen
- BNP Paribas
- TVN
- Discovery
- Ericsson
- Vectra
