RockitOPS offer

Managed IT operations tailored to your organisation’s needs. End to end.

We combine Service Desk, user support, infrastructure maintenance, access administration, asset management and operational security into one cohesive IT operations model.

We ensure the stability, predictability and continuity of technology environments — today and in the future.

We work in the context of requirements and regulations:
  • ISO 20000-1
  • ITIL
  • ISO 27001
  • GDPR
  • Customer requirements
  • Internal audits
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A path to stable IT operations

We work methodically and take responsibility for your IT environment.

  1. 01

    We understand your environment

    We analyse your current situation, needs and challenges.

  2. 02

    We define the support model

    We define the scope, SLAs, processes and ways of working.

  3. 03

    We take over operations

    We launch the Service Desk and take responsibility for day-to-day operations.

  4. 04

    We maintain and develop

    We ensure continuity, continuous improvement and the ongoing development of your IT environment.

Our services

01

Assessment and audits

Assessment of the IT environment, tooling and operating model.

  • IT Capability Assessment (3 levels):
    • Rapid Review
    • Extended Assessment
    • Full Audit
  • Domain-Specific Deep-Dive Assessments
  • Assessment Dashboard and Recommendations
02

Design and implementation

Phased improvement, modernisation and integration of the existing IT environment.

  • Target Operating Model and Roadmap
  • IT Operations Improvement and Development Programme
  • Transformation Office and Implementation Oversight
  • Implementation of a Selected IT Operations Area
  • IT Operations Platform
03

Operations and oversight

Additional expertise and delivery capacity for IT operations.

  • Specialist IT Support
  • Managed Support for Selected IT Platforms
  • IT Operations Monitoring
  • Managed IT Operations

From selected services to a complete IT Operations Platform

  1. 01

    Individual services

    Support in selected areas.

  2. 02

    Modular packages

    Combined solutions aligned with priorities.

  3. 03

    Complete IT Operations Platform

    An integrated model of tools, processes, standards and accountability.

  • Stability and continuity

    We keep your IT environment running continuously, respond quickly and minimise downtime. Your organisation can operate without disruption.

  • Cost predictability

    A consistent cooperation model, clear SLAs and transparent reporting provide cost control and make planning easier.

  • Development and improvement

    We do more than maintain your environment — we continuously analyse, optimise and develop it in line with your business objectives.

Trust built within the Rockitworks ecosystem

RockitOPS delivers managed IT operations within the Rockitworks ecosystem — companies supporting demanding organisations and corporate environments.

The Rockitworks ecosystem team has experience working with organisations across key sectors of the economy.

  • Wipro
  • Huawei
  • Dentsu Aegis Network
  • Allianz
  • Schneider Electric
  • T-Systems
  • Polkomtel
  • T-Mobile
  • ERGO Hestia
  • EuroBank
  • Raiffeisen
  • BNP Paribas
  • TVN
  • Discovery
  • Ericsson
  • Vectra
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Let’s talk about your organisation’s IT operations.

Schedule a no-obligation conversation.

We will identify the best starting point for your needs.

Contact us