Service Desk and HelpDesk
A central point for requests, SLAs, prioritisation, coordination and reporting.
RockitOPS
IT operations, user support and environment maintenance. Complete.
We help organisations maintain stable, secure and well-managed IT environments - from Service Desk and infrastructure to procedures and development.
We operate in the context of requirements and standards:
- ISO 20000-1
- ITIL
- ISO 27001
- GDPR
- Customer requirements
- Internal audits
RockitOPS support areas
User support
First, second and third-line support, remote and on-site help for applications and devices.
Infrastructure maintenance
Servers, networks, computers, cloud, Microsoft 365, domains, websites, backup and data recovery.
Access administration
Accounts, permissions and access management, monitoring and regulatory compliance.
IT asset management
Inventory, licences, contracts, procurement and CMDB. Full control of the IT asset lifecycle.
Trust built within the Rockitworks ecosystem
RockitOPS delivers managed IT operations as part of the Rockitworks ecosystem - a group of companies serving demanding organisations and corporate environments.
The Rockitworks ecosystem team has experience working with organisations in key sectors of the economy.
- Wipro
- Huawei
- Dentsu Aegis Network
- Allianz
- Schneider Electric
- T-Systems
- Polkomtel
- T-Mobile
- ERGO Hestia
- EuroBank
- Raiffeisen
- BNP Paribas
- TVN
- Discovery
- Ericsson
- Vectra
